Frequently Asked Questions
Where is the resort located?
Hideaway at Royalton Riviera Cancun is located on Carretera Federal 307 | Cancun-Playa del Carmen Km 332, Puerto Morelos, Mexico.
NEXUS TOURS - Airport Transfers
Nexus Tours airport transfers provide air conditioned comfortable coaches or minivans that will be waiting to take you to your destination. You can choose from shared (economical) or private transfer depending on your travel needs.
1. SHARED TRANSFER
A coach or minivan shared with other passengers.
This is an economical option for those who don't mind sharing the journey with fellow travelers. This works like a shuttle service where people departing or arriving at the same time and travelling on the same route share the transport. Please note that in order to be able to offer this service at its low price, a 2 person minimum fare applies.
2. PRIVATE TRANSFER
A coach or minivan exclusively for your party.
This is a great option for larger families or those who prefer to get going as soon as possible. A coach or minivan, exclusively for your party will be ready on your arrival. As soon as you are on board, it’s straight off to your destination.
Check In / Check Out Times
Check-In 3:00 PM
Check-out 12:00 Noon
You will be asked to provide a valid credit card and your passport/government-issued ID upon check-in. The credit cardholder must be present at the time of check-in or a complete credit card authorization form must be provided. Your credit card will be charged a security deposit of 350 USD, which will be reimbursed to you upon check-out. Before checking out, make sure to stop by the front desk to verify any room charges and to sign your final receipt.
*Late check outs are done only based on availability and comes at an additional cost.
Group Rate Discounts
For information on Groups, please visit our website and complete the form. A representative from our Groups Department will contact you shortly. Alternatively you may call our Groups Department at email@example.com
Discover the freshest local ingredients and enjoy a wide selection local and international flavors, also offering fresh fruit juices, a special kids buffet area and healthy options.
Your authentic Tex-Mex experience awaits! This fusion restaurant provides the perfect setting to enjoy authentic favourites like sizzling fajitas, fresh grilled seafood and delectable hickory smoked meats.
This unique restaurant offers guests a grand steakhouse experience. Watch chefs in the open kitchen as they perfectly prepare your steak.
Zen Japanese Cuisine:
Impressive design sets the mood for an authentic teppanyaki experience. Also, explore the best of Japanese cuisine and fresh sushi at this a la carte dining experience.
Grazie Italian Trattoria:
Enjoy a wide range of Italian cuisine at this delicious trattoria. Its authentic design and traditional menu make this restaurant the perfect place for families to enjoy well-known Italian comfort food.
SCORE Sports Bar and Lounge:
In a casual atmosphere savour an ever-evolving menu of grilled specialties for a comfortable and familiar meal.
Taj Indian Cuisine:
Taj features modern and refined Indian cuisine with a varied selection of meat, seafood, and vegetarian dishes in an upscale and relaxed setting.
Agave Mexican Cuisine:
This restaurant provides the authentic culinary experience of Mexico. Enjoy the fusion of Mesoamerican cooking that combines old-world Spanish recipes with a mix of European cuisine. Regional selections like Oaxaca cheese and Mexican herb oil are feature ingredients of favourite dishes. This restaurant offers gluten-free selections.
The Beach Club Grill:
This restaurant serves up Caribbean style authentic just steps from the sand with a panoramic view of the ocean.
Caffe Lounge & Scoops Gelato:
Delight in a selection of baked breads, pastries, cakes, ice cream, cappuccino and espresso.
Choose from a wide variety of parlour favourites, to refresh yourself from your time in the sun.
C/X Culinary Experience ($):
Pleasing to both the eye and palette, a vibrant menu is sure to create a memorable dining experience as your personal chef takes you through seven courses with musical selections to accompany each dish.
EXCLUSIVE TO HIDEAWAY GUESTS:
Dorado Seafood Grill:
Watch the sun rise over the ocean in the morning or relax in the cool evening ambiance of this elevated beachfront restaurant. For the exclusive use of Hideaway guests, a menu of the freshest selections are available during any meal of the day. Specialties are fresh smoothies, light ceviche and garden salads along with grilled seafood.
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For more details on weddings, please visit our page:
Room Locations / Online Room Selections
To use the Online Room Selector, please follow this simple steps:
1. Enter the ORS with the info you gave at the moment of your reservation.
2. Explore the map and select your desired location.
3. Reserve the room number desired for your stay.
ONLINE ROOM SELECTION
Locating Guests Inside The Hotel
Discover the convenience of free Wi-Fi throughout the entire resort for all your device; share your vacation experience with your friends on social media, keep up with your favourite series and stay connected to loved ones back home with free unlimited calling to North American and most of Europe.
Stay healthy and fit during your All-In Luxury® vacation. Royalton Luxury Resorts comes with the latest fitness equipment so you can maintain your exercise routine wherever you are vacationing! We provide a variety of fitness programs and classes that cater to your every wellness need; whether its cardio training, weight lifting, or a fun and energetic Zumba class. Achieve your wellness goals during your luxury vacation!
Royal Spa – Everyone deserves to relax on their vacation, our spa will take care of you. We offer services such as manicure, facial and several types of massages for every need.
The Royal Spa ($):
Find your personal wellness in paradise at The Royal Spa. Set aside the time and spend precious moments to ensure you return home refreshed and renewed at this full-service health facility onsite providing the opportunity create deeper personal wellness. The Royal Spa features a hydrotherapy circuit and a full-range of massage, body and facial treatments of time-honoured healing practices. Our professional staff is dedicated to ensuring you’re refreshed and ready to enjoy the rest of your luxury vacation.
Pre-Book Sun Loungers
Reserving of sun loungers” out of common courtesy to other guests this practice is not permitted in the Resort.
The Hideaway at Royalton Riviera Cancun is an ADULTS-ONLY All-In luxury Resort.
Do you want to be a part of the Royalton family? Please contact our Human Resource Department at firstname.lastname@example.org.