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To Ensure a Seamless Pre-Check-In Process
FIND YOUR RESORT
Complete Your Pre-Check-In Here
FREQUENTLY ASKED QUESTIONS
I can’t move forward after clicking “Start Pre-Check-in.” What should I do?
Ensure your information is accurate. The "Reference (Booking or Agency)" typically refers to the booking confirmation from the hotel or your booking channel. If you don’t have this, no problem! Simply input your arrival date (check-in date) and last name. If your name is unique, you can also log in using just your first and last name.
What if my reservation can’t be found?
Verify you’ve selected the correct hotel. Ensure you’re on www.royaltonresorts.com, select your hotel, and navigate to the "Online Pre Check-in" section from the menu.
I can’t click “Click Here to complete the check-in” on the guest screen.
This likely means some information is missing. Click "Edit" below the name, complete the required fields, and try again.
Why can’t I upload my documents after clicking “Scan”?
Ensure you select either "ID" or "Passport" in the pop-up window. If you are traveling internationally, choose your passport.
What part of my passport should I scan?
Scan the page with your photo and information. If your signature is on a separate page, scan that as well.
Why can’t I scan documents using my laptop?
Some laptop webcams may not provide the required clarity. Use your mobile phone to take a clear picture or scan your document and upload it as a JPG. Alternatively, complete the process on your phone.
I filled out all the fields, but I still can’t confirm my check-in.
Ensure every field is completed, you’ve agreed to the terms and conditions, and you’ve signed the form.
Am I done after completing the online pre-check-in?
Yes! Upon arrival, head to the "Fast Track" lane for online pre-check-in. Please have your ID ready to validate your details.
Is an email required?
Yes! A valid email is necessary for us to communicate any updates regarding your confirmation. We recommend opting in to receive communications to stay in touch with the hotel.
Is my information safe?
Absolutely. We adhere to the highest cybersecurity standards. Your information is securely stored and will be deleted upon your check-out.
Why do you need my documentation?
This is a standard hospitality requirement to validate your check-in. Rest assured, your information is only used by us and never shared with third parties.
How much does the online pre-check-in cost?
It’s completely free! We offer this service to help you fast-track to your vacation.
Can I complete this at the hotel?
While we recommend completing the pre-check-in before arrival, you can also do it in the lobby and still use the "Fast Track" lane.
Will the "Fast Track" lane save me time?
Yes! Although it may seem busy at times, the process is much quicker than the regular check-in line.