YOUR PERSONAL BUTLER GUIDE
a man holding a silver tray

DISCOVER WHAT YOUR BUTLER CAN DO FOR YOU

IS THERE AN EXTRA CHARGE FOR BUTLER SERVICES?

Butler services are part of the Diamond Club™ experience and are included at no extra charge.

WHAT CAN MY BUTLER DO FOR ME?

Your butler is your personal assistant, ready to make your stay seamless. Enjoy tailored hotel information, hassle-free dining reservations, and let us handle your packing and unpacking. Stay connected through instant messaging, and look sharp with our ironing and shoe polishing services. Get ice delivered to your room, and for upgraded categories, enjoy a prepared Jacuzzi and personal escort to the restaurant. We can help organize special occasions, and offer convenient laundry pick-up service.

HOW CAN I COMMUNICATE WITH MY BUTLER DURING MY STAY?

Stay connected with your butler through instant messaging and private chat on your mobile device for quick and easy communication.

ARE MY BUTLERS AVAILABLE 24/7?

Butler services are available to support guests throughout the morning, day, and evening, with offerings varying by destination. Butlers are not available during nighttime hours; however, we do offer 24/7 room service.

HOW CAN BUTLERS ASSIST WITH DIETARY RESTRICTIONS OR FOOD ALLERGIES?

Butlers can communicate dietary restrictions or allergies to the resort's culinary team and ensure your meals meet your needs.

CAN BUTLERS HELP WITH DINING RESERVATIONS?

Absolutely! Enjoy hassle-free dining with personalized assistance from our butlers for all your restaurant reservations.

WHAT IS THE BUTLER’S ROLE DURING SPECIAL RESORT EVENTS?

Butlers assist during special resort events by ensuring guests receive personalized service and any special requests are accommodated.

DO BUTLERS PROVIDE ASSISTANCE WITH PERSONAL GROOMING OR BEAUTY SERVICES?

Yes, butlers can arrange for personal grooming or beauty services at The Royal Spa upon request.

ARE BUTLERS TRAINED IN LOCAL CULTURAL NORMS AND CUSTOMS?

Yes, butlers are trained to be knowledgeable about local cultural norms and customs to provide culturally sensitive service.

DO BUTLERS OFFER ASSISTANCE WITH BUSINESS SERVICES (E.G., PRINTING, FAXING)?

Yes, butlers can assist with basic business services like printing, faxing, and other administrative needs.

WHAT PERSONALIZED EXPERIENCES CAN MY BUTLER ARRANGE?

Butlers can arrange personalized experiences such as romantic dinners, spa appointments, excursions, and special celebrations. Additional fees may apply.

DO BUTLERS PROVIDE ASSISTANCE WITH TECHNOLOGY IN THE ROOM (E.G., WI-FI)?

Yes, butlers can assist with technology-related issues in the room, including Wi-Fi connectivity.

HOW CAN MY BUTLER MAKE MY ROMANTIC GETAWAY EXTRA-SPECIAL?

Butlers can arrange romantic dinners, special decorations in your room, spa treatments, and other personalized touches.

HOW CAN BUTLERS ASSIST WITH MAINTAINING PRIVACY DURING MY STAY?

Butlers respect guest privacy and can assist in ensuring a private and comfortable stay.

WHAT KIND OF TRAINING AND DEVELOPMENT DO OUR BUTLERS UNDERGO?

Our butlers undergo rigorous certification aligned with Blue Diamond Resorts’ distinctive values and services. We will soon introduce updates on an international option aimed at enhancing our exclusive service.

CAN THE BUTLER STOCK THE MINI-BAR ACCORDING TO MY PREFERENCES?

Yes, butlers can arrange to stock the mini-bar with your preferred beverages and snacks.

HOW CAN BUTLERS ASSIST WITH LOST OR FORGOTTEN ITEMS?

Butlers can help guests retrieve lost or forgotten items or arrange for replacements as needed.

CAN BUTLERS ASSIST WITH BOOKING GOLF TEE TIMES?

Yes, butlers can assist with booking golf tee times where it’s offered and arranging transportation to the golf course (property dependent).

ARE THERE ANY TREATS OR COMPLIMENTARY SERVICES MY BUTLER CAN GET TO ME?

Butlers may offer treats or complimentary services based on guest preferences and special occasions.

CAN THE BUTLER HANDLE ROOM SERVICE ORDERS?

Yes, butlers can assist with room service orders and ensure they meet your preferences.

DO BUTLERS OFFER ASSISTANCE FOR GUESTS WITH DISABILITIES?

Yes, butlers provide assistance to ensure guests with disabilities have a comfortable stay, including any specific needs they may have.

CAN THE BUTLER HELP WITH FINDING LOCAL ATTRACTIONS AND HIDDEN GEMS?

Yes, butlers can provide recommendations and arrange visits to local attractions and hidden gems.

CAN THE BUTLER ARRANGE FOR PERSONALIZED FITNESS SESSIONS?

Yes, butlers can arrange personalized fitness sessions such as yoga or personal training sessions.

ARE BUTLERS TRAINED TO HANDLE VIP OR CELEBRITY GUESTS?

Yes, butlers are trained to provide discreet and personalized service to VIP or celebrity guests.

HOW CAN A BUTLER PERSONALIZE THE GUEST EXPERIENCE?

We ensure a thorough understanding of guests' primary needs and strive to exceed their expectations. Through a pre-arrival assessment and initial contact, we gather specific information through investigative questioning.

WHAT REMARKABLE TASKS HAVE BUTLERS ACCOMPLISHED WITHIN THEIR SCOPE OF WORK AT A ROYALTON RESORT?

The butlers diligently anticipate all guest requirements and requests before and during their stay and you might be surprised. Guests have been putting our butlers to the test, either by something as conventional as organizing a dinner or even guests finding in their butlers the perfect partner in crime to arrange a whole surprise for a wedding proposal. Your personal butler can help you as much as you want. Food allergies? No worries. Specific arrangements in your room? You got it? Need to iron that shirt? Consider it done. Complimentary hydrotherapy at the spa's amazing water circuit? Your butler will get it for you. The limit is your imagination (or craving) And don't worry about your privacy; they will not be over you if what you want is to just be left alone. The butler is the person in charge of making your dream vacation come true.

WHAT SPECIALIZED SERVICES CAN BUTLERS PROVIDE DURING A GUEST'S STAY?

They are dedicated to ensuring that all the services and amenities we offer uphold our brand promise.

DO BUTLERS ACCOMPANY INDIVIDUALS TO RESTAURANTS OR ON-SITE VENUES?

Enjoy elevated service with a personal escort to the restaurant, a privilege reserved for guests in upgraded room categories.

HOW CAN BUTLERS ASSIST WITH HOTEL INFORMATION?

Our butlers offer tailored hotel information, ensuring you have all the details you need at your fingertips for a stress-free stay.

DO BUTLERS OFFER IRONING SERVICES?

Our butlers offer impeccable ironing services, dedicating professional care to one set of clothing per stay to keep you looking sharp.

CAN BUTLERS HELP WITH ORGANIZING SPECIAL OCCASIONS?

Our butlers provide expert assistance in organizing special occasions such as birthdays and anniversaries, making your celebrations unforgettable.

CAN BUTLERS DELIVER ICE TO MY ROOM?

Yes, our butlers can deliver ice directly to your room, keeping your beverages perfectly chilled at all times.

IS THERE A SPECIAL JACUZZI PREPARATION SERVICE?

For guests in upgraded room categories, our butlers can prepare a luxurious Jacuzzi experience exclusively for you.

WHAT ABOUT SHOE CLEANING SERVICES?

Maintain a polished appearance with our butlers' expert polishing and shoe cleaning services.

IS THERE A SERVICE TO HELP WITH PACKING AND UNPACKING?

Yes, our butlers provide effortless packing and unpacking of your luggage, so you can relax from the moment you arrive.

HOW DO BUTLERS HANDLE GUEST FEEDBACK OR COMPLAINTS?

Butlers are trained to handle guest feedback and complaints professionally, ensuring prompt resolution and guest satisfaction.

IS THERE A LAUNDRY SERVICE AVAILABLE?

Yes, our butlers offer convenient laundry pick-up service, with a service charge applying, for your utmost convenience.