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Royalton in the News

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Blue Diamond Resorts, in its commitment to creating unforgettable memories and delivering exceptional service, has prioritized training as an integral part of its operations. An essential component of its training program is dedicated to its Butler service, which is available for guests in the upgraded categories: Diamond Club™ at Royalton Luxury Resorts, Royalton CHIC Resorts, and Hideaway at Royalton Resorts; and Star Class™ at Planet Hollywood Beach Resorts.

To ensure that every guest's needs are catered to, the company has meticulously crafted a new comprehensive development plan for its Butlers. This standardized approach equips them with the necessary knowledge and skills to exceed expectations while maintaining the highest level of excellence across all properties. The training program was initially implemented in Mexico and is progressively being extended to other destinations, including Costa Rica, the Dominican Republic, Jamaica, Antigua, Saint Lucia, and Grenada.

Diamond Club™ and Star Class™ offer an elevated level of service, providing exclusive amenities and personalized experiences. Guests who book these categories are easily identified through a distinctive wrist bracelet and enjoy personalized butler service for round-the-clock assistance. They also benefit from seamless check-in and check-out in a private lounge, preferential room locations, an elevated 24/7 room service menu, priority reservations at specialty restaurants, a curated selection of top-tier spirits, as well as access to pool and beach areas reserved solely for their use. This premium experience ensures that guests receive exceptional treatment throughout their stay.

Butlers at Blue Diamond Resorts properties are renowned for going above and beyond, assisting guests with everything they may need during their stay. They maintain constant communication with the guests, providing 24/7 support to ensure a seamless and extraordinary experience. The range of services they offer includes providing general hotel information and assistance, packing and unpacking of luggage, ironing, polishing and shoe cleaning, ice delivery, preparation of Jacuzzis, organizing special occasions such as birthdays and anniversaries, assistance with restaurant reservations, laundry pick-up, and more.

Blue Diamond Resorts' commitment to training and developing its Butlers underscores its dedication to exceeding guest expectations and delivering unparalleled service. By equipping Butlers with the necessary skills and providing personalized assistance, the hotel management company ensures that each guest receives a memorable and exceptional stay.

For more information on the Butler services offered, please visit and